Frequently Asked Questions (FAQ)

Flex Estate offers a flexible alternative to the traditional agency model.

Instead of paying commission, you pay a fixed listing fee and stay in control of the process.

You are free to work with a broker or other professionals at any time.

Flex Estate provides the tools, visibility, and structure, you decide how much support you want.

Yes. Flex Estate is designed to help owners who prefer to manage their property independently, while still having professional tools available.

You can publish your listing, schedule viewings, and receive offers directly through the platform. If you choose to involve a broker later, that option remains open.

For sales, a valuation is not mandatory, but it is strongly recommended.

We advise obtaining an independent valuation upfront to ensure realistic pricing and a transparent bidding process.

Accurate pricing helps avoid unnecessary delays and confusion.

Buyers and tenants can request viewings securely through your listing.

You control when and how you respond, and you decide when to share your contact details.

All actions take place within your dashboard.

If your listing is nearing expiration and you need additional time, contact us before the end date.

We will review your request and provide an extension option when applicable.

To reduce no-shows and spam, each buyer completes a bank verification before requesting a viewing.

This step helps ensure that inquiries come from genuine and committed users.

You can remove your listing at any time, unless you have entered into a binding agreement with a third party.

Flex Estate does not charge ongoing fees.

Yes. You can contact us via email, WhatsApp, or the contact form.

We aim to respond within 12 hours.

Buyers submit offers directly through the platform after a viewing.

As the seller, you receive each offer in your dashboard and with one click you can accept, reject, or negotiate.

You remain fully in control throughout the process.

To maintain a trustworthy marketplace, every listing is reviewed before publication.

This includes verifying ownership and identity.

Approval typically takes less than 24 hours.

Yes. You may pause or delete your listing at any time, provided no binding agreement has been signed.

Pause periods depend on your selected package.

We recommend updating your listing status as soon as your agreement is confirmed.

This prevents unnecessary viewing requests and avoids confusion.