Frequently Asked Questions (FAQ)

Flex Estate works differently from a traditional agency model. Instead of commissions, you pay a flat fee to list your property and manage the process yourself, with no long-term  commitments or hidden costs.

If you later decide to involve a broker or other professionals, that choice remains yours. We simply give you structure, visibility, and control from listing to final agreement.

Yes! If you choose to. Flex Estate is built to support owners who want to manage their property themselves, while still having structure and clarity throughout the process.

You can publish a listing, scheduling viewings, and receive offers directly through the platform. If at any point you prefer extra support, you can also involve professionals alongside your listing.

For property sales, it’s not mandatory but highly recommended. We advice you to do a certified desktop valuation upfront to ensure transparency, fair bidding and to avoid waisting your time. So it’s optional but recommended for accurate pricing.

They can schedule viewings securely through your listing. You decide with whom you wanna share your contact information and when to respond, accept bids, or arrange viewings — no one in the middle.

If your listing is about to expire but you’re not ready to remove it, just send us an email a week before the end date with your listing ID and how much extra time you need. We’ll review it and send you a custom extension link, simple and flexible. 

To keep things secure and reduce no-shows, every buyer complete a €1 account activation fee before they can request a viewing.

This small step helps us filter out spam and ensures you’re only contacted by serious, committed users.

You can remove your listing at any time unless you’ve signed contracts with a third party (e.g. photographer ,valuation expert or with a potential buyer…).

Flex Estate charges no ongoing fees.

Yes! You can reach our team via email, WhatsApp, or through the contact form — we usually respond within 12 hours.

Buyers submit offers directly through the platform after a viewing.

As the seller, you receive each offer in your own dashboard and can accept, reject, or negotiate with buyers using a clear action buttons.

All communication remains direct and transparent, and you stay fully in control of the process and next steps, entirely on your terms.

To keep Flex Estate transparent and trustworthy, we review every listing before it’s published. This includes verifying your proof of ownership (kadaster extract) and your ID, so buyers know each listing is real and secure. Approval usually takes less than 24 hours.

Yes. If you change your mind or your situation changes, you can delete or pause your listing anytime, even if you’ve already received bids or messages (as long as you did not sign any binding contracts) You stay in full control of your property at every step.

Notice that pausing your listing has a maximum period of 30 days if you choose for Basic Plan or Comfort Plan and 90 days if you have a premium plan, after that you will have to choose to go live again or delete your listing.

It’s important to update your listing status once your property is sold or rented. If you don’t, people may still book and pay a verification fee for a viewing, expecting the property to be available, which leads to confusion and wasted time for everyone. You can easily mark your property as “Sold”or “Rented” in your dashboard, and we recommend doing this as soon as your deal is confirmed.